Last updated: 18 May 2025

In order to make your visits to solisprints.co.uk as responsive as possible, we collect information when you visit us. To help ensure an enjoyable online experience for all of our visitors, we provide this summary of what information Solis Prints collects online, and how we use that information.

What is personal information?

Generally, privacy legislation defines "personal information" as information about an identifiable individual or information that allows an individual to be identified. This policy addresses the personal information we collect, use and disclose, which generally includes your name, home address, telephone number, personal email address, billing and account information, and other details incidental to providing goods and services to you.

Information we collect online

1. General Browsing

While not personal information, Solis Prints gathers navigational data about where visitors go on our website. This allows us to understand which areas of our website are most visited and helps us improve your experience by recognising and delivering more of the most popular features and content. Additional non-identifying technical information (e.g., browser version, device type, service provider, IP address) may also be collected to assess website performance and use patterns.

2. Personal Information

If you complete a "Contact Us" or feedback form on our website, we may collect your name, email address, mailing address, and any other information you provide in the text of your message.

3. Mailing List Sign-Up

If you sign up for our mailing list, we may ask for your name, email address, gender, and postal address. Subscribing enables us to send you updates about Solis Prints products via email or post. You can unsubscribe at any time.

4. Emailing an Item to a Friend

When a user shares an item with a friend from our site, the recipient will receive the sender's name, email address, and message. Solis Prints does not store or review this information. We recommend only sending items to friends who would be interested and wish to receive such messages.

5. Purchasing Online

If you purchase a product through our store, we will collect personal information such as your name, billing and delivery address, email address, and telephone number. This may be combined with your order history to support fulfilment and customer service.

Solis Prints does not store your credit or debit card information. Payments are securely handled by Shopify Payments or PayPal using encrypted technology. Your full payment details are not visible to us at any time.

How we use your information

• To understand your preferences and improve our products and services
• To process transactions and returns
• To manage and operate our business and customer service activities
• To detect and prevent fraud or illegal activity
• To comply with legal or regulatory obligations

Sharing your information

Email and Postal Data

We do not sell or rent your email address or postal address to third parties under any circumstances.

Service Providers

We may use trusted third-party providers for services like payment processing, shipping, analytics, and customer communication. These partners may access your personal data only to perform tasks on our behalf and are contractually bound not to disclose or use it for other purposes.

Legal Disclosures

We may disclose information if required to do so by law, or in good faith belief that it is necessary to comply with legal processes or to protect the safety of our users or the public. If Solis Prints is acquired or merged, customer information may be transferred as part of the business transaction but will remain protected under this policy unless you consent otherwise.

Data Location

All personal data is stored and processed in the United Kingdom. Data may also be processed by third-party providers within the UK, in compliance with applicable data protection laws.

Cookies

We use browser cookies to enhance your shopping experience. Cookies help us analyse traffic, track user preferences, retain cart contents between visits, and personalise your interactions with the site. Cookies do not contain personal information unless you provide it.

We may also use web beacons or tracking pixels in emails to measure response rates and improve communication.

Consent

By submitting personal information to Solis Prints, you agree that we may collect, use, and disclose your information as described in this policy, or as required by law.

Opt-Out Options

Email: To opt out of marketing emails, click the unsubscribe link at the bottom of any Solis Prints newsletter.

Post: If you prefer not to receive promotional materials by post, please contact us and we’ll remove you from our mailing list.

Accessing and Updating Your Personal Information

You can request a copy of your personal information held by us, or ask us to update or delete it. To do so, email hello@solisprints.co.uk

Include your full name, email, and postal address to help us locate your records. A small administrative fee may apply for access requests.

Children’s Privacy

Solis Prints does not knowingly collect personal information from children under 18. This website is intended for adults only.

Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy policies or practices of these sites. Please review their policies independently.

Policy Updates

This policy may change as we evolve our services. Any changes will apply only to data collected after the update date and will be reflected here. We recommend reviewing this page periodically.

Security

We restrict internal access to personal data to staff who need it to carry out their responsibilities and use SSL (Secure Socket Layer) technology to protect your data in transit. If your browser does not support SSL, you will not be able to use the checkout feature.

Google Services

We may use Google tools such as Google Analytics or Google Ads. For information on how Google handles your data, visit Google’s Privacy & Terms site.